Data protection policy

Last modified 27 January 2019

We handle all personal data with confidentiality and in compliance with the new European Union data protection regulation.

This data protection statement explains what kind of information we collect about our service-users, how we use this information and how the user can influence this. 

1. What personal data do we collect?

1.1. Data provided by the user, e.g

1.2. Data received from the use of web services

2. How is this personal data used?

We use personal data only for predefined purposes:

With the users’ consent we collect their email addresses, enabling us to send news and information on our services and products. 

We collect information on how our website is used, enabling us to improve and develop our services.

If a user has joined our mailing list or in another manner given their approval for direct marketing, we may send them direct marketing material in electronic form. 

We collect information on our website’s users, which enables us to improve our customer service. 

3. Third parties

We use some third-party services. We select these parties carefully to ensure their compliance with the EU data protection law. These parties are located in the US and are in compliance with an EU data protection law -abiding EU-U.S Privacy Shield.The service may also include cookies from measuring and tracking services, advertising networks and other third parties. You can read more about our cookie policy here.

3.1. WP Engine

This website’s hosting services are offered by WP Engine. WP Engine is committed to observing the EU data protection law. The website is secured in the following ways, among others: 24 h surveillance, HTTPS protection, regular updates, and storing collected information in databases protected by fire-walls, encryption techniques and limited access control and network access.
More information on WP Engine’s terms can be found here.

3.2. Google Analytics

We use Google Analytics to measure the use of our web services. Google Analytics may place cookies on the user’s device to collect data for example on website’s visitor numbers. This data can also be used for showing visitors advertisement that is likely to interest them. Cookie is a small text file the browser downloads to the user’s device. Cookies usually have an unnamed, user-specific identifier, that allows us to recognise and count the browsers visiting our website.
You can read our detailed cookie policy here.
More information on Google Analytics’ terms are found here.

3.3. Mailchimp

If you join our mailing list/subscribe to our newsletter, your email address will be forwarded to MailChimp, where our newsletter mailings are administered. Your email address will be stored on MailChimp database as long as you wish to receive our newsletter. If you want your data removed from our mailing list, do get in touch. On each of our newsletters there is a link (unsubscribe) you can click to report us you no longer want your information stored on our mailing list.
More information on MailChimp’s terms can be found here.

3.4. Community plug-ins

Our web service uses community plug-ins, such as the Like or Share buttons for Facebook, Twitter, LinkedIn or Instagram. These community plug-in buttons are visible on our service, but their content comes directly from the button’s source. The community plug-in identifies a user as logged in to the service in question, allowing the site to show custom content on the plug-in. If the user is not logged in on the service in question, the community plug-in will not show custom content. Community plug-in services can collect data on the user’s visits in compliance with their privacy policy. The services in question do not cede the data collected to Superoperator Oy, unless they have a separate approval from the user.

3.5. Privacy on mobile applications

We offer mobile and tablet applications to our users. Mobile applications that are available through third parties such as Apple’s App Store, Google Play or Microsoft Store are, in addition to this data protection statement, in compliance with each service provider’s terms. You can click on these links to find out more about  Apple’s terms, Google’s terms and Microsoft’s terms.

4. How long is my data stored for?

The data collected is only stored for as long as necessary.

5. How is my personal data protected?

We take all the necessary technical privacy measures to secure our users’ personal data. These measures are for instance the use of fire-walls, encryption techniques and safe physical collocations, appropriate access control, controlled access rights and access supervising, and guidance for the personnel involved in handling the personal data. We also take measures to ensure that all our subcontractors observe the EU data protection law. 

6. Links to other websites

We do not account for the privacy policies or contents of sites that are linked to our website and administered by external parties, nor do we account for their legitimacy or administration. In case you notice illegal or offensive content on websites linked by us, we appreciate any feedback.

7. How can I influence?

We are committed to offering our users choices and administrative options when it comes to privacy. 

7.1. Direct marketing restriction

The user has the right to forbid the use of their data for direct advertising, distance sales and other direct marketing by contacting us via email at info@superoperator.com

7.2. Data checking

The user has the right to check any personal data collected on them. From the user’s request we can delete or complete any personal data that is inaccurate or outdated with respect to the aim of handling the personal data. The user can update and/or check their personal data by contacting us.

7.3. Blocking cookies

The user can clear all cookies saved on their browser from the browser’s settings. Blocking the use of cookies may affect the functionality of our services.
You can read our detailed cookie policy here.

The register is controlled by Superoperator Oy. The user can at any time contact the controller. 

Contact information: 
Superoperator Oy (FI22693290)
Väliköntie 4, 70700 Kuopio, Finland
info@superoperator.com

Contact person for register-related matters
Riku Uotinen
riku.uotinen@superoperator.com
+358 40 864 1354